Product Voice Design toolkit
The Product Voice Design toolkit features various tools that allow your team to design guidelines on how your products speak to people through written or spoken words.
The Product Voice Design toolkit features various tools that allow your team to design guidelines on how your products speak to people through written or spoken words. It helps you establish more human relationships with your customers by creating better conversations that improve people's experience and ultimately increase brand loyalty, brand equity, and ROI.
The toolkit is the result of the longstanding work in Content Strategy and UX Writing with corporate clients in Italy, during which we crafted and refined these tools to be comprehensible and useful. We wouldn't want you to waste your time creating documents that no one will read or use.
When to use our Product Voice Design toolkit?
Whether you have already established brand guidelines or not, this toolkit comes in handy when creating or redesigning a physical or digital product.
Starting from your brand assessment, you will define step-by-step how your product talks and adapts to users and situations.
In the end, you'll come up with clear and well-defined guidelines, including style rules and a glossary, that will help you create a coherent, memorable, and consistent experience that people will enjoy.
How does the Product Voice Design toolkit work?
We will guide you through a journey in which you'll define your product voice:
First, you'll immerse yourself in the topic thanks to a brief introduction that explains why it is essential to take care of your product voice;
Then follows the brand assessment: what is its personality? How would you define its voice?
Afterward, you will consider your specific product and its audience and see how your brand voice adapts and builds your product voice. For instance, think about how the brand voice can vary if you talk to your final customer or your employees, and how the product voice needs to consider the context and people's emotions;
Finally, you will define the rules and the glossary to help your writer deliver coherent and pleasant conversations saving time and improving quality. And now, you can start designing the entire product, down to the last detail.
Get started with this template right now.
Product Launch Lifecycle
Works best for:
Product Management, Planning
The Product Launch Lifecycle template guides product managers through the stages of launching new products. By outlining pre-launch, launch, and post-launch activities, this template ensures comprehensive product launch planning and execution. With sections for defining launch objectives, identifying target audiences, and tracking performance metrics, it facilitates coordinated efforts across marketing, sales, and product teams. This template serves as a roadmap for successful product launches, maximizing market impact and customer adoption.
ERD Customer Relationship Management (CRM) Template
Works best for:
ERD, CRM
The ERD Customer Relationship Management (CRM) template streamlines and enhances the management of customer relationships within businesses. It focuses on organizing customer information and interactions in a visually intuitive manner. Key entities such as Customer, Interaction, Sales Opportunity, Product, and Support Ticket are central to the template, facilitating the tracking of customer relationships, sales funnel activities, product purchases, and customer service interactions. This structured approach is critical for boosting customer satisfaction and optimizing sales strategies, making the ERD CRM template an invaluable asset for businesses aiming to improve their CRM processes.
Startup Canvas Template
Works best for:
Leadership, Documentation, Strategic Planning
A Startup Canvas helps founders express and map out a new business idea in a less formal format than a traditional business plan. Startup Canvases are a useful visual map for founders who want to judge their new business idea’s strengths and weaknesses. This Canvas can be used as a framework to quickly articulate your business idea’s value proposition, problem, solution, market, team, marketing channels, customer segment, external risks, and Key Performance Indicators. By articulating factors like success, viability, vision, and value to the customer, founders can make a concise case for why a new product or service should exist and get funded.
Jobs to be Done template
Works best for:
Ideation, Design Thinking, Brainstorming
It’s all about a job done right — customers “hire” a product or service to do a “job,” and if it's not done right, the customer will find someone to do it better. Built on that simple premise, the Jobs To Be Done (JTBD) framework helps entrepreneurs, start-ups, and business managers define who their customer is and see unmet needs in the market. A standard job story lets you see things from your customers’ perspective by telling their story with a “When I…I Want To…So That I …” story structure.
Product Development Roadmap Template
Works best for:
Product Management, Software Development
Product development roadmaps cover everything your team needs to achieve when delivering a product from concept to market launch. Your product development roadmap is also a team alignment tool that offers guidance and leadership to help your team focus on balancing product innovation and meeting your customer’s needs. Investing time in creating a roadmap focused on your product development phases helps your team communicate a vision to business leaders, designers, developers, project managers, marketers, and anyone else who influences meeting team goals.
Example Mapping Template
Works best for:
Product Management, Mapping, Diagrams
To update your product in valuable ways—to recognize problem areas, add features, and make needed improvements—you have to walk in your users’ shoes. Example mapping (or user story mapping) can give you that perspective by helping cross-functional teams identify how users behave in different situations. These user stories are ideal for helping organizations form a development plan for Sprint planning or define the minimum amount of features needed to be valuable to customers.